QUESTIONS & ANSWERS
Do I need to make an appointment?
It is not necessary to make an appointment when visiting the shop.
How long will it take to have my suit made?
For first time customers we require a minimum of three visits. During the first visit, the cloth and trimmings are chosen, measurement is taken and the style of the garments is confirmed. We then require two further visits for fittings. Overall it will take two to three weeks depending on your availability and on the time of year.
For regular customers, we often only require one fitting but the time to make the suit will be similar.
Who will I see at the shop?
You will be met by one of our client advisers who will talk to you through the process, explain our house style and assist you in selecting cloth. You will then introduce to your coat cutter and to your trouser cutter who will both take your measurements and who will reconfirm your style options. Your cutters will give you an approximate date for your next fitting that will be confirmed by the tailor via telephone or whatsapp.
Can I see or try on de-CATANO garments to get an idea of the house style?
We have many examples of garment types that we can show you, from single-breasted and double-breasted suits to various types of formal wear and overcoats. You will be able to try them on depending on your measurements.
Is it useful for me to bring along a picture of a suit design that I like or to wear a suit that I like to fit of?
It is helpful to wear a suit of a jacket that you like the fit of as this enables us to point out the differences with de-CATANO garment of have a visual reference for style options. Although bringing a long a may help us to understand your requirements, we cut our own house style.
Can I just come in anytime to discuss suit ideas?
Please feel free to call in and to discuss with the client advisers any ideas that you have regarding cloth choices and style options. Any appointment is not necessary.
Do you carry out repairs and alternations?
We can alter and repair garments that we have made. We also provide a fine draw service to reweave small damages such as moth holes.
How often should I dry clean my garments?
We do not recommend excessive dry cleaning as this can strip the wool of its natural oil affecting its texture and luster. We provide a sponge and pressing service which helps to restore the wool and to prolong the life span of the garment.
Will I need to pay a deposit?
We require a 50% deposit at the time of order with the balance due on delivery of the garments. Please call the shop for information on prices.
What is de-CATANO operating hours?
We are open from Monday to Saturday from 10.30am to 8pm.
Sunday 10.30am to 5pm